In today’s hyper-connected world, telecom infrastructure forms the backbone of every digital interaction. A role that supports this infrastructure is both challenging and rewarding.
One such role gaining attention among early-career professionals is the Jr Customer Service Executive – Platform Planning & Network Design at Tata Communications. Let’s explore what this job entails and why it could be your next big opportunity.
Overview of the Role
The Jr Customer Service Executive plays an operational role in platform and network planning. This position is ideal for candidates with 1 to 2 years of experience in telecom operations, particularly those who are eager to work in a dynamic, innovation-driven environment like Tata Communications.
Based in Chennai, this full-time role involves daily platform planning operations, network capacity management, and ensuring service-level agreements (SLAs) are consistently met. The individual will work under direct supervision, making it a great entry point for professionals starting out in network planning and telecom operations.
Key Responsibilities
- Maintain and manage daily platform planning activities.
- Monitor network capacity and proactively address issues to avoid service disruption.
- Ensure SLAs are met by maintaining high service standards.
- Support network transmission and SDH (Synchronous Digital Hierarchy) systems.
- Collaborate with internal teams to support infrastructure improvements.
- Assist with network troubleshooting and diagnostics when required.
Required Skills
To thrive in this role, candidates should bring a mix of technical and operational skills. Key competencies include:
- Network Planning & Design
- SDH and Transmission Technologies
- Telecom Infrastructure Understanding
- Troubleshooting & Problem Solving
- Capacity Management
- Attention to Detail & Process Discipline
A background in telecommunications or electronics and communication engineering (ECE) is often preferred.
Why Tata Communications?
Tata Communications is a global leader in telecommunications, known for pushing boundaries in cloud services, IoT, network security, and collaboration technologies. By joining their team, you not only gain exposure to cutting-edge technologies but also become part of a company that powers over 30% of the world’s internet routes.
Tata Communications values continuous learning, inclusivity, and technological excellence, making it an ideal environment for junior professionals to grow.
| Platform | Link |
|---|---|
| Apply Link:- | Click Here |
| Apply Link:- | Click Here (Official Link) |
| WhatsApp Group:- | Join Here |
| Telegram Group:- | Join Here |
Who Should Apply?
This role is perfect for:
- Recent graduates with 1–2 years of telecom experience
- Aspiring network engineers and planners
- Professionals with a passion for network infrastructure and service operations
- Individuals seeking to work in a structured, global enterprise
Final Thoughts
The Jr Customer Service Executive – Platform Planning & Network Design position offers a unique opportunity to be at the heart of telecom infrastructure. If you’re looking to build a solid foundation in network operations and planning, this role with Tata Communications in Chennai could be your gateway.
