Infosys BPM is one of India’s most reputable business process management companies, known for offering structured training, global projects, and stable career paths. The Service Desk Executive role is an excellent opportunity for freshers who want to start their career in IT support, technical troubleshooting, or customer service. With 0–1 year of experience required, this role opens the door to individuals who want to learn the basics of IT systems, software support, and client communication.

The position is currently offered in Pune, and it provides a full-time, permanent employment structure. If you are someone who wants to start a career in IT without advanced technical degrees, this role can be a strong foundation.

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Service Desk Executive – Quick Overview

Category	Details
Company	Infosys BPM
Job Role	Service Desk Executive
Location	Pune
Experience Required	0–1 Year
Salary	0–2 LPA
Industry	BPM / BPO
Department	IT & Information Security
Employment Type	Full-Time, Permanent
Education	Any Graduate

Introduction to the Role

A Service Desk Executive acts as the first point of contact for customers and employees who need technical support. This role involves handling queries, diagnosing issues, and resolving them through call, email, or chat. The job focuses on problem-solving, customer satisfaction, and basic technical understanding.

For fresh graduates, this position offers a clear introduction to corporate IT processes. You learn how systems operate, how users face issues, and how structured troubleshooting works. The work environment is fast-paced but well-supported, making it ideal for beginners.

Key Responsibilities

Infosys BPM outlines four core responsibilities for this role:

1. Providing Technical Support

You will assist customers through phone, email, or chat. Issues can include login problems, software errors, application support, or basic system queries.

2. Troubleshooting Software-Related Issues

This includes identifying the root cause of a problem, guiding the customer through steps, or providing instant solutions where possible.

3. Escalating Complex Problems

If an issue requires deeper investigation, you need to collaborate with internal technical teams and escalate it properly. Coordination and clarity are important here.

4. Maintaining Records Using CRM Tools

All customer interactions must be documented accurately. This helps maintain transparency, track issue history, and measure customer satisfaction.

These responsibilities help you build customer handling skills, technical awareness, and professional communication abilities.

Required Skills for the Role

To perform well as a Service Desk Executive, candidates are expected to have:

Strong Communication Skills

Clear verbal and written communication is essential for dealing with customer queries and explaining solutions.

Basic Technical Knowledge

This includes:

• Operating systems
• Common software applications
• Basic hardware concepts
• Troubleshooting methods

You do not need deep technical expertise, but you should be willing to learn.

Problem-Solving Ability

Understanding issues, breaking them down, and providing step-wise solutions is a key part of the job.

Multitasking and Documentation Skills

You may handle multiple queries in a day, and each interaction must be recorded carefully for future reference.

Eligibility Criteria

Infosys BPM keeps its eligibility flexible for freshers:

• Education: Any graduate (no specific technical degree required)
• Work Experience: 0–1 year (freshers can apply)
• Role Category: IT Support
• Employment Type: Full-Time, Permanent

This makes the role accessible for BCom, BA, BSc, BBA, and other general graduates who want to enter the IT field.

Salary and Work Environment

The salary range is 0–2 LPA, which aligns with industry standards for entry-level IT support roles. Infosys BPM is known for its structured training programs, supportive teams, and clear career progression. Freshers usually receive step-by-step guidance on handling systems, communication, CRM tools, and troubleshooting processes.

Career Growth After Service Desk Executive

This job can open multiple paths in IT and corporate operations. Common career growth routes include:

1. Senior Technical Support Associate

Handles advanced issues and mentors junior staff.

2. IT Analyst

Works on systems analysis, monitoring, and process optimization.

3. Service Desk Specialist

Focuses on high-priority tickets and escalations.

4. System Administrator (With Additional Training)

Manages servers, networks, and IT infrastructure.

5. Team Lead – IT Support

Oversees support operations and manages service desk teams.

With certifications and experience, candidates can also shift into cybersecurity, cloud support, or IT service management (ITSM).

Why This Job Is a Good Choice for Freshers

This role is ideal for freshers because:

• You do not need advanced technical qualifications.
• Infosys provides strong training and career support.
• You gain corporate communication skills.
• You learn real-world troubleshooting.
• The work experience helps you shift into higher IT roles later.

For anyone starting their professional journey, it’s a structured and reliable first step.

Conclusion

The Service Desk Executive role at Infosys BPM is a strong starting point for anyone looking to begin a career in IT support or technical assistance. With minimal experience required and a structured training environment, this position allows freshers to learn essential skills such as troubleshooting, communication, customer handling, and problem analysis. The role offers both stability and growth, making it suitable for graduates from any field who want to enter the technology industry. As you gain experience, you can move into advanced IT roles, explore certifications, and build a long-term career path within the company. For candidates seeking a reliable and growth-focused entry into the corporate world, this job offers the perfect foundation.