Amazon’s MyHR Live Support Advisor role is a unique opportunity for candidates who enjoy helping people and solving real-time problems. This job sits at the heart of Amazon’s global workforce support system, where each conversation can shift someone’s workday from confusion to clarity. The role is contractual, yet it carries the pulse of a full-scale corporate HR support environment.

Job Overview Table

Category	Details
Job Title	MyHR Live Support Advisor
Job ID	2868479
Type	Contractual Role
Company	Amazon (ADCI – Karnataka)
Location	Karnataka
Experience Required	0–10+ years
Education	Bachelor’s or Master’s Degree
Shifts	24×7 rotational (including nights/weekends)
Communication Level	Fluent English (85%+)
Internet Requirement	50–100 Mbps (before joining)

About the Role

The MyHR Live Support Advisor is Amazon’s first line of support for its 1.5 million employees worldwide. The job stands in a fast-moving contact center, where your voice, attention, and empathy become invisible bridges employees walk across to find answers. You’ll handle HR-related conversations—sometimes factual, sometimes emotional—and guide the caller to the right resolution.

You assist Amazonians with HR topics such as:

• Time-off and leave
• Pay and compensation issues
• Relocation queries
• Benefits
• Employment verification
• Offboarding support
• Bereavement and sensitive situations

The work moves quickly and demands both clarity and calm.

Key Responsibilities

1. Manage High-Volume Live Calls & Chats

Your primary duty is to respond to employees in real-time. You take ownership of each interaction and resolve it with accuracy and professionalism.

2. Problem-Solving Through Documentation

You rely on knowledge bases, FAQs, SOPs, and training materials to answer employee queries. If the issue is complex, you escalate it responsibly.

3. Build Trust Through Empathy

Every employee calling may be dealing with a concern that affects their job, salary, or life. A steady tone and thoughtful communication are essential.

4. Handle Urgent & Sensitive Requests

Some calls require fast decision-making, especially when the caller has limited information. You assess, act, document, and reassure.

5. Partner With Other Teams

You may coordinate with internal HR or operations teams for policy clarifications or complex resolutions.

6. Maintain Performance Metrics

Key metrics include:

• Handling Time
• First-Contact Resolution (FCR)
• Quality Score
• Customer Satisfaction

7. Follow Contact Center Schedules

The role requires strict adherence to break timings and roster-based shifts.

Basic Qualifications

• Bachelor’s or Master’s degree
• 0–10+ years’ experience in customer service, HR, or contact center roles
• Excellent English communication (written + verbal)
• Flexibility for night shifts and weekends
• Internet speed of 50–100 Mbps

Preferred Qualifications

• 5+ years’ contact center or HR experience
• Knowledge of U.S. leave laws and accommodation processes
• Experience managing confidential information
• Ability to navigate emotional conversations with calm reasoning
• Strong multi-tasking and organization skills

Salary Expectation

While the exact pay isn’t publicly listed for this role, similar Amazon HR contact center positions typically offer:

₹3.5 LPA – ₹5.5 LPA for freshers
₹6 LPA – ₹10 LPA for experienced candidates

This varies based on experience, skills, and contract terms.

Career Growth

Even though this is a contractual role, the experience is valuable. Many candidates later move into:

• HR Specialist roles
• Employee Relations
• Payroll and Compensation teams
• HR Operations
• Contact Center Leadership roles

This role helps you learn corporate HR systems, advanced communication, and global operational standards.

Conclusion

Amazon’s MyHR Live Support Advisor role is ideal for candidates who enjoy people-focused work, real-time problem-solving, and structured processes. It offers exposure to global HR practices and the chance to support employees across the world. For both freshers and experienced professionals, it provides a strong stepping stone into HR, customer operations, and corporate support systems.