If you’re looking for a global work-from-home opportunity in the field of technical support and IT services, here’s your chance to build a career with one of the most trusted names in digital health technology. ResMed, a global leader in cloud-connected healthcare solutions, has announced exciting openings for the position of Technical Support Engineer in 2025.
This remote role offers the perfect balance of flexibility, growth, and global exposure for tech-savvy graduates and professionals who are passionate about solving complex technical issues and supporting customers worldwide.
About ResMed
Founded with a mission to improve the quality of life for millions, ResMed is a pioneer in digital health technology and cloud-connected medical device solutions. The company is at the forefront of transforming healthcare through smart devices and integrated cloud-based systems that empower patients and healthcare providers alike.
ResMed operates across more than 140 countries, providing innovative solutions in sleep apnea treatment, respiratory care, and connected health software. With its remote-friendly culture, ResMed has opened doors for professionals to build meaningful careers while working from the comfort of their homes.
Job Overview
Position: Technical Support Engineer
Company: ResMed
Location: Remote (Work From Home)
Qualification: Graduate / Engineering / Post Graduate (Technical Background Preferred)
Experience: 0–2 Years (Freshers Eligible)
Employment Type: Full-Time
Category: Customer & Technical Support
Requisition ID: JR_045211
Salary: As Per Company Standards
About the Role
As a Technical Support Engineer at ResMed, you’ll be responsible for providing world-class customer and technical assistance to users of ResMed’s software and digital platforms. The role requires both technical and interpersonal skills, as you’ll serve as the bridge between customers and ResMed’s internal teams, ensuring quick issue resolution and excellent customer satisfaction.
You’ll troubleshoot hardware and software issues remotely, document findings, and collaborate with product teams to continuously enhance the user experience. This is an exciting opportunity for those who enjoy problem-solving, working with technology, and helping others succeed.
Key Responsibilities
- Handle daily customer support requests via phone, email, or chat, ensuring professional and timely responses.
- Perform remote troubleshooting sessions to identify and fix reported technical issues.
- Create and manage customer accounts, access permissions, and onboarding setups.
- Escalate unresolved or complex cases to higher-level support or engineering teams.
- Document solutions and maintain entries in the knowledge base for future reference.
- Collaborate with internal departments to develop training material and support process improvements.
- Assist in system configuration, issue tracking, and product usage guidance.
- Analyze recurring issues to recommend long-term technical solutions.
Required Skills & Qualifications
- Educational Qualification: Bachelor’s degree (preferably in Computer Science, IT, or a related field).
- Experience: 0–2 years in technical support, IT services, or helpdesk operations.
- Strong understanding of troubleshooting, root cause analysis, and system diagnostics.
- Familiarity with tools like Salesforce, Zendesk, JIRA, Microsoft Excel, and Visio.
- Excellent written and verbal English communication skills.
- Analytical mindset with attention to detail and accuracy.
- Ability to work independently and handle multiple technical queries remotely.
- Customer-centric approach with a focus on providing reliable solutions.
Why Join ResMed?
Working with ResMed means joining a global team dedicated to improving healthcare through technology. The company values innovation, inclusion, and personal growth — making it an ideal workplace for professionals who aspire to make a real impact.
Here’s what you can expect when you join ResMed:
- Remote Flexibility: Work from home while contributing to global health innovation.
- Professional Development: Access to global learning resources and mentorship programs.
- Impactful Work: Contribute to improving patients’ lives through technology-driven healthcare.
- Diverse Culture: Collaborate with teams across continents in an inclusive environment.
- Career Growth: Opportunities to advance into technical leadership or product engineering roles.
ResMed’s culture promotes continuous learning, collaboration, and well-being, ensuring every employee can thrive personally and professionally.
| Platform | Link |
|---|---|
| Apply Link:- | Click Here |
| Apply Link:- | Click Here (Official Link) |
| WhatsApp Group:- | Join Here |
| Telegram Group:- | Join Here |
Application Process
Interested candidates can apply directly through the official ResMed Careers portal by searching for Requisition ID: JR_045211.
Apply Now: https://www.resmed.com/careers
Ensure your resume highlights your technical troubleshooting experience, communication skills, and ability to work remotely. Applicants may be required to undergo a virtual interview and technical assessment.
Final Thoughts
The ResMed Work From Home Jobs 2025 offer an exciting opportunity for both freshers and experienced professionals to work at the intersection of technology and healthcare. As a Technical Support Engineer, you’ll gain hands-on experience in cloud-based software, global support operations, and digital health innovation — all while working remotely.
If you’re a motivated individual with a passion for technology, problem-solving, and customer satisfaction, this is your chance to grow your career with a company that’s redefining the future of connected healthcare.
Apply today and start your journey with ResMed — where innovation meets purpose.