If you’re looking to build a career in technical support with one of the world’s largest luxury retailers, Saks Global might just be the right destination. With a strong presence in luxury fashion and a commitment to leveraging technology for customer excellence, Saks Global is opening doors for skilled professionals in India. The company is currently hiring for the role of Analyst, Technical Support in Bengaluru (560045).
This opportunity is not just another technical support job—it’s your chance to contribute to the future of luxury retail technology while working with a brand that’s shaping customer experiences globally.
About Saks Global
Saks Global is the largest multi-brand luxury retailer in the world, with a portfolio that includes:
- Saks Fifth Avenue
- Neiman Marcus
- Bergdorf Goodman
- Saks OFF 5TH
- Last Call
- Horchow
Its retail footprint spans 70 luxury stores, multiple off-price locations, and five robust e-commerce platforms. What makes Saks Global unique is its ability to merge luxury fashion with cutting-edge technology. The company leverages one of the most comprehensive customer data platforms in North America to offer personalized shopping experiences.
Beyond retail, Saks Global also manages nearly 13 million square feet of premium real estate holdings under Saks Global Properties & Investments, cementing its reputation as not only a retailer but also a powerhouse in luxury markets.
Role Overview: Analyst, Technical Support
The Analyst, Technical Support role at Saks Global is all about ensuring smooth operations across workforce management, IT systems, and customer service platforms. The position requires someone who can collaborate with BPO partners, internal IT teams, and workforce management groups, while also troubleshooting issues and ensuring seamless customer service.
In short, this is a frontline technical role where problem-solving, communication, and a customer-first approach come together.
Key Responsibilities
The Analyst, Technical Support role can be divided into two main areas: Operational Management and Strategic Planning.
Operational Management
- Deliver first-level technical support through phone, email, and chat.
- Manage account access, licensing, and administration for associates and service partners.
- Provide support for contact center omnichannel and voice solutions.
- Assist with incident management events and communications.
- Handle real-time schedule adjustments for internal staff.
- Work with third-party vendors for application support.
Strategic Planning and Execution
- Contribute to data and time management efforts.
- Help improve IT and workforce systems to streamline processes.
- Coordinate with leadership to ensure smooth center outage communication.
Skills and Qualifications
To thrive in this role, Saks Global expects candidates to bring both technical knowledge and strong communication skills.
Minimum Requirements
- At least 1 year of customer service experience in a US/UK voice process.
- Strong background in desktop application troubleshooting.
- Experience with virtual desktop environments (Island and Azure preferred).
- Flexibility to work in night shifts.
- Excellent communication and multitasking abilities.
- Proficiency in Microsoft Office 365 and G Suite.
- Graduate/Undergraduate degree from a recognized university.
Preferred Qualifications
- A BCA or equivalent degree.
- Prior experience as a Desktop Engineer or in a similar technical role.
- Exposure to advanced IT support environments.
| Platform | Link |
|---|---|
| Apply Link:- | Click Here |
| Apply Link:- | Click Here (Official Link) |
| WhatsApp Group:- | Join Here |
| Telegram Group:- | Join Here |
Why Join Saks Global?
Saks Global isn’t just another workplace—it’s an organization that’s redefining the way luxury retail interacts with technology. Here’s why this role stands out:
- Dynamic Environment – Work in a fast-paced, growth-driven company at the intersection of fashion and technology.
- Career Advancement – Gain exposure to multiple career paths across retail, distribution, digital, and corporate.
- Global Experience – Be part of a brand with international prestige and customer reach.
- Comprehensive Benefits – Full-time employees receive benefits including medical, vision, and dental coverage.
- Inclusive Culture – Saks celebrates diversity and ensures an inclusive work environment for all employees.
Final Thoughts
The Analyst, Technical Support position at Saks Global Bengaluru is more than just a support role—it’s a career step into the global luxury retail ecosystem. If you are a problem-solver with strong IT troubleshooting skills and the ability to deliver under pressure, this opportunity gives you the chance to shine.
With Saks Global’s focus on innovation, customer experience, and technology, you’ll not only support systems but also help shape the future of luxury shopping.
